Return or Free Termination of Contract
According to Decree-Law 24/2014 of 14 February – transposition to the Portuguese legal order of Directive no. 2011/83/EU of the European Union – any consumer has the right to freely and without any justification terminate the contract.
Applicable on purchases made at www.mvpdistribuicoes.com.
The Customer may cancel his order at any time until it is dispatched, with the right to a refund of all amounts paid minus processing costs, if any (maximum value €1.50). Upon receipt of the order by the Customer, he may exercise his right of free withdrawal under the legally established terms and indicated below.
Failure to pay for the order within 3 days after the date the order was placed implies the automatic cancellation of the order.
The mvpdistribuicoes.com product catalog is independent of the physical store, both in terms of price and quantities in stock. All promotional campaigns have limited stock and are exclusively for online marketing. In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the amount paid.
Despite the efforts of MVP Distribuções Unipessoal Lda, some products may have an incorrect price, so we check prices whenever we process orders. If the product price is lower than the advertised price, we will refund the difference. If the price is higher, MVP Distribuções Unipessoal Lda will present a new contract proposal with the price duly rectified, waiting for confirmation or cancellation of the order. Pursuant to the provisions of Law 7/2004 of 7 January, relating to electronic commerce, MVP Distribuções Unipessoal Lda reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of MVP Distributions' computers Unipessoal Lda or if the contract proposal arrives deformed at its destination and the error concerns an essential element of the contract.
To carry out the return, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional offers included in your case and accompanied by proof of purchase or invoice within a maximum period of 14 days.
We will not accept the return of products after use, or if they have been altered or modified.
MVP Distribuções Unipessoal Lda is not responsible for deficiencies resulting from incorrect use, negligence, blows or causes of force majeure, nor for components subjected to wear and tear due to normal use of the product.
Personal care products, beauty products, cosmetics and hair accessories cannot be returned unless they are defective or have been sent incorrectly.
If the order has already been shipped, in case of cancellation, the shipping costs will be deducted from the amount paid and returned. Shipping costs will always be deducted even if you have benefited from "free shipping".
Online Dispute Resolution
Alternative dispute resolution is provided by neutral extrajudicial bodies such as conciliators, mediators, arbitrators, ombudsmen and dispute resolution committees.
These bodies can put the trader and the consumer in contact and help them find a solution to the dispute. They can also propose a solution or even impose it.
Most of these bodies intervene for free or at low cost. As a general rule, they reach a result within 90 days.
Under European Union law, it is possible to use these bodies to resolve all contractual disputes between a consumer and a trader established in the European Union.
Customers are informed that this company is available for any clarification or resolution of any problem related to the services provided at this establishment.
It is also informed that, as consumers, they may, in the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity (RAL) indicated below:
RAL Entity: Conflict and Consumption Arbitration Center of the District of Coimbra
Address: Av. Fernão Magalhães, N.º 240, 1º, 3000-172 Coimbra, Portugal
Telephone: 239 281 690 / 239 821 289
More information at Consumer Portal.