1. Ownership of the mvpdistribuicoes.com domain

The mvpdistribuicoes.com site is registered under the "Regulation for the registration of .PT domains/subdomains", and is owned by MVP Distribuções Unipessoal Lda., with address at Rua do Campo, 167, Presa, 3070-389 Mira , registered at the Conservatory of Land/Commercial Registry of Mira under the legal person number 513357602.

2. Object and scope

These General Conditions of Contracting and Use apply to visitors to the mvpdistribuicoes.com website and also to any commercial transactions carried out through the virtual store.

Browsing the site, as well as the purchase of any product at mvpdistribuicoes.com, implies acceptance of these General Conditions of Contract and Use by the User and the Customer.

MVP Distribuções Unipessoal Lda. reserves the right to change these conditions of use and contracting without prior notice, with any changes being published on the mvpdistribuicoes.com website.

3. Content information

The mvpdistribuicoes.com website is intended for private use only. Reproduction, transfer, distribution or storage of website contents without prior written permission is prohibited for purposes other than strictly personal use.

MVP Distribuções Unipessoal Lda. reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.

We make every effort to ensure that the information presented is free from typographical errors and whenever these occur, we will correct them as soon as possible. If the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.

The photographs presented on the website are merely illustrative. We recommend that you consult the detailed product description for information about its features.

Product prices and specifications are subject to change without notice.

Despite the efforts of MVP Distribuções Unipessoal Lda., some products may have an incorrect price, so we check prices whenever we process orders. If the product price is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and wait for their decision to accept the new offer or cancel the order.

The mvpdistribuicoes.com product catalog (virtual store) is independent of the physical store, both in terms of price and quantities in stock. All promotional campaigns have limited stock and are exclusively for online marketing. In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the amount paid.

MVP Distribuções Unipessoal Lda is not responsible, directly or indirectly, for any information, content, statements or expressions that appear in the texts of the articles sold on the mvpdistribuicoes.com website. The authorship of the content of the product descriptions is the responsibility of the publishers, manufacturers and distributors of the articles in question.

All contractual information is written in Portuguese, as well as item information, email communications and formalization of the sale.

4. Responsibilities

All products sold on mvpdistribuicoes.com comply with Portuguese legislation.

MVP Distribuções Unipessoal Lda declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is the Customer's responsibility to check with the local authorities the conditions for importing or using the products he intends to order.

MVP Distribuções Unipessoal Lda. is not responsible for losses resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily impede access, navigation or the provision of services to Users.

5. Obligations of Customers and Users

The Customer and the User must comply with these general conditions and respect them. In particular, they undertake to fulfill the following obligations:
1) It is prohibited to introduce, store or disseminate content that is defamatory, obscene, insulting, xenophobic and/or of any other nature that violates the general principles of law and public order through the website;
2) Do not use false identities;
3) To provide personal data and correct addresses so that MVP Distribuição Unipessoal Lda can properly process orders;

The Customer is responsible for the veracity of the data communicated to MVP Distribuções Unipessoal Lda.

MVP Distribuções Unipessoal Lda. declines any responsibility for any delay or impossibility of processing the order, namely in the act of delivery, resulting from error or insufficiency of the data communicated by the Customer.

The use of this website is subject to the conditions of use pre-defined by MVP Distribuções Unipessoal Lda, as its sole and exclusive owner.

It is thus expressly prohibited for its users to transmit messages or information that is insulting, misleading, defamatory, obscene or that violates, in any way, the right to privacy or intellectual or industrial property of third parties, as well as the provision of any information that may be harmful to third parties or to the website owner.

6. Privacy and Personal Data Protection

The data collected on this website is intended for processing orders and communicating with Customers, processing requests for information and any complaints, statistical analysis, as well as their use for direct marketing purposes.

MVP Distribuções Unipessoal Lda. guarantees the confidentiality of all data provided by its customers. Notwithstanding the fact that MVP Distribuções Unipessoal Lda collects and handles data securely and prevents its loss or manipulation, using the most perfected techniques for this purpose, we inform you that the collection in an open network allows the circulation of personal data without security conditions, at the risk of being seen and used by unauthorized third parties.

All Customers have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to no longer be part of the MVP Distribuções Unipessoal Lda database, you may exercise this right through the following means:
Letter: MVP Distribuções Unipessoal Ltd – Rua do Campo, 167, Presa, 3070-389 Mira
E-mail: geral@mvpdistribuicoes.com

The customer expressly authorizes MVP Distribuções Unipessoal Lda to send information about products and services that may be of interest to them using their personal data for the purposes of direct marketing through any communication channel, namely through the use of email, SMS, MMS or other forms of automatic calling. MVP Distribuções Unipessoal Lda will not sell or share its customer database with third parties.

7. Online ordering

To make purchases through the mvpdistribuicoes.com website, it is necessary to fill out the form available in the purchase process. Just insert all the items you want to purchase into the virtual shopping basket. You must follow all the purchase steps for it to be completed successfully.

MVP Distribuções Unipessoal Lda. informs that the prices practiced on mvpdistribuicoes.com are exclusive to the online store and that they may vary from the prices in the physical store. All promotional campaigns have a limited stock and are exclusively for online marketing.

The validation of the purchase order assumes that the Customer is aware of and accepts the General Conditions of Contract and Use of the mvpdistribuicoes.com website. The data recorded by MVP Distributions Unipessoal Ltd constitute proof of the set of transactions carried out between MVP Distributions Unipessoal Ltd. and the Client. It is MVP Distribuções Unipessoal Lda's responsibility to file the electronic document in which the contract is formalized and keep it accessible.

As soon as you complete your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you can immediately request a change, or even the cancellation of the purchase made.

8. Availability of products

MVP Distributions Unipessoal Lda only processes an order placed by a customer after confirmation of the respective payment, so MVP Distributions Unipessoal Lda cannot guarantee the availability of the items until the beginning of said processing.

MVP Distribuções Unipessoal Lda only ships on working days. In this way, neither weekends nor holidays are taken into account to estimate the delivery of orders.

9. Shipment of Order

FREE SHIPPING FOR:

Continental Portugal
Free shipping for purchases equal to or greater than €65+VAT. On purchases with a lower value, a one-time transport fee of €4.50+VAT is charged.

Islands
Madeira and Azores
Free shipping for purchases over €150. For purchases with a lower value, a one-time fee of €13+VAT will be charged.

Spain Mainland
Free shipping for purchases over €70+VAT. For purchases with a lower value, a one-time fee of €7.50+VAT is charged.

Germany / Austria / Belgium / Denmark / France / Italy / Luxembourg / Netherlands / Poland / Czech Republic

Free shipping for purchases over €175+VAT. For purchases of lower value, a one-time fee of €16.00+VAT is charged.

Bulgaria / Croatia / Slovakia / Slovenia / Estonia / Finland / Ireland / United Kingdom / Romania / Sweden / Switzerland

Free shipping for purchases over €290+VAT. For purchases of lower value, a one-time fee of €27.50+VAT is charged.

Hungary / Latvia / Lithuania / Norway / Serbia

Free shipping for purchases over €400+VAT. For purchases of lower value, a one-time fee of €37.50+VAT is charged.

Greece / Malta

Free shipping for purchases over €550+VAT. For purchases of lower value, a one-time fee of €52.50+VAT is charged.

Rest of Europe:

Free shipping for purchases over €800+VAT. For purchases of lower value, a one-time fee of €75.00+VAT is charged.

Rest of the world:

- It will be calculated for each order, in order to find the most competitive value of transport cost for each situation, being later requested the advance payment of this value to the customer.

Available Carriers:
- GLS
- CTT Express

DELIVERY TIMES
Mainland Portugal: delivery within two working days following dispatch, with orders paid by 4 pm.
Madeira and Azores: up to 4 working days after product shipment.
Mainland Spain: up to 2-3 business days after the product is shipped.
Rest of Europe: up to 3 to 5 business days after product shipment.
Rest of the world: up to 15 working days after the product is shipped.
Orders are dispatched on the same day, as long as the order is paid by 4 pm, and unless stock is out, which we will immediately inform the customer.

NOTE
MVP Distributions is not responsible for any delays that are the responsibility of CTT or GLS. However, if you exceed the days mentioned above, please get in touch with us, so that we can carry out a search with the distributor you have chosen, so that we can solve the problem as soon as possible.
Contact email: geral@mvpdistribuicoes.com

10. Cancellations, Exchanges and Returns

Return or Free Termination of Contract

According to Decree-Law 24/2014 of 14 February – transposition to the Portuguese legal order of Directive no. 2011/83/EU of the European Union – any consumer has the right to freely and without any justification terminate the contract.

Applicable on purchases made at www.mvpdistribuicoes.com

The Customer may cancel his order at any time until it is dispatched, with the right to a refund of all amounts paid minus processing costs, if any (maximum value €1.50). Upon receipt of the order by the Customer, he may exercise his right of free withdrawal under the legally established terms and indicated below.

Failure to pay for the order within 3 days after the date the order was placed implies the automatic cancellation of the order.

The mvpdistribuicoes.com product catalog is independent of the physical store, both in terms of price and quantities in stock. All promotional campaigns have limited stock and are exclusively for online marketing. In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the amount paid.

Despite the efforts of MVP Distribuções Unipessoal Lda, some products may have an incorrect price, so we check prices whenever we process orders. If the product price is lower than the advertised price, we will refund the difference. If the price is higher, MVP Distribuções Unipessoal Lda will present a new contract proposal with the price duly rectified, waiting for confirmation or cancellation of the order. Pursuant to the provisions of Law 7/2004 of 7 January, relating to electronic commerce, MVP Distribuções Unipessoal Lda reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of MVP Distributions' computers Unipessoal Lda or if the contract proposal arrives deformed at its destination and the error concerns an essential element of the contract.

To carry out the return, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional offers included in your case and accompanied by proof of purchase or invoice within a maximum period of 14 days.

We will not accept the return of products after use, or if they have been altered or modified.

MVP Distribuções Unipessoal Lda is not responsible for deficiencies resulting from incorrect use, negligence, blows or causes of force majeure, nor for components subjected to wear and tear due to normal use of the product.

Personal care products, beauty products, cosmetics and hair accessories cannot be returned unless they are defective or have been sent incorrectly.

If the order has already been shipped, in case of cancellation, the shipping costs will be deducted from the amount paid and returned. Shipping costs will always be deducted even if you have benefited from "free shipping".

11. Online Dispute Resolution

Alternative dispute resolution is provided by neutral extrajudicial bodies such as conciliators, mediators, arbitrators, ombudsmen and dispute resolution committees.

These bodies can put the trader and the consumer in contact and help them find a solution to the dispute. They can also propose a solution or even impose it.

Most of these bodies intervene for free or at low cost. As a general rule, they reach a result within 90 days.

Under European Union law, it is possible to use these bodies to resolve all contractual disputes between a consumer and a trader established in the European Union with the services provided at this establishment.

It is also informed that, as consumers, they can, in case of dispute, the consumer can resort to an Alternative Dispute Resolution Entity (RAL) indicated below:
RAL Entity: Conflict and Consumption Arbitration Center of the District of Coimbra
Address: Av. Fernão Magalhães, N.º 240, 1º, 3000-172 Coimbra, Portugal
Telephone: 239 281 690 / 239 821 289
E-mail: geral@centrodearbitragemdecoimbra.com
Website: www.centrodearbitragemdecoimbra.com
More information at Consumer Portal.

These General Conditions of Contracting and Use were made on May 1, 2022

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